We send an email confirmation right after you place an order. Check your inbox to see if it arrived. If you do not see it after a few minutes, send us a message and we will check your account.

First, check your spam or junk folder. Sometimes emails go there by mistake. If the confirmation is not there, you might have typed your email address wrong during checkout. Send us a quick message so we can fix it for you.

Contact us immediately if you typed the wrong delivery address, email, or phone number. We can fix your details if your package has not shipped yet. If the order has already left our warehouse, you may have to pay extra shipping fees to redirect it.

Send us an email right away if you want to cancel an order. We pack orders very fast, so we can only cancel it if our team has not started processing it yet. If you ordered on the weekend, email us anyway and we will check it on Monday morning.

We cannot edit items inside an existing order once payment goes through. If you email us right away, we can try to cancel the order before it ships. After we cancel it, you can place a brand new order with the items you want.

We will email you directly if an item you bought becomes unavailable. If you notice an issue with your order and have not heard from us, reach out to our team so we can help.

Yes. Choose the posters and frames you want, then add our framing service to your cart before paying. Our team will put the posters inside the frames before shipping your order.

We print and pack all of our posters in Stockholm, Sweden.

Shipping is free for all orders over 390 SEK. If your order is under 390 SEK, a small shipping fee is added at checkout.

We pack and send your order within 1 to 2 business days. Delivery within Sweden takes 2 to 4 business days. Orders to EU countries take 3 to 8 business days. International orders take 5 to 12 business days.

We send a tracking link to your email when your box leaves our warehouse. Check your spam folder if you do not see it in your inbox.

First, check your spam or junk folder. If the email is not there, write to our support team and give us your name and order number.

We cannot change your address once the package leaves our warehouse. You can contact us, and we will try to message the courier, but we cannot guarantee they can fix it in time.

Tracking info often takes 1 to 2 days to show updates after the label prints. If there is no new activity after 5 business days, please send a message to our support team.

Ask your neighbors or check your local delivery pickup point first. Couriers sometimes drop packages there without telling you. If you still cannot find it, email our support team.

If a package is returned to us because you did not collect it, we charge a fee of 150 SEK. This money covers our return shipping and handling costs.

You can return items within 30 days of receiving your package. Products must be sent back in their original condition and packaging. Custom prints cannot be returned after production starts unless they are damaged or wrong.

We offer free returns within our 30-day return period. You do not have to pay for return shipping.

Send an email to our customer service team with your order details. We will send you a shipping label and steps to send the package back.

You can put up to two separate orders in one box. Put a note inside the package with both order numbers so we can process your refund correctly.

We do not do direct exchanges. You can return the item you do not want for a full refund, then place a new order on our website.

Email our customer support team as soon as you open the package. Send us these details so we can fix the problem:

• Your full name and email address
• Your order number
• Item name or product code
• Clear photos of the damaged or wrong product
• Clear photos of the outer shipping box

Do not ship the damaged item back until you talk to us. Email our support team with your pictures first. We will check the photos and let you know if we need the item back or if we can send a new one right away.

We process refunds within 14 days after checking your request. Since our posters are printed on demand, we only give refunds if your item arrives damaged, defective, or incorrect.

We return the money to the original payment method you used at checkout. If you paid by card, the refund goes back to that card. If you paid with PayPal, the money returns to your PayPal account. If you return an item from a discounted order, we recalculate the new total and adjust your refund.

We return the money to the original payment method you used at checkout. If you paid by card, the refund goes back to that card. If you paid with PayPal, the money returns to your PayPal account. If you return an item from a discounted order, we recalculate the new total and adjust your refund.

We do not offer invoice payments for personal orders. We only accept invoice payments for registered business accounts.

We print all our posters on 230g matte paper. The paper lasts a long time without fading. The matte surface keeps glare and reflections away when light hits it.

No, frames are not included. We sell posters and frames separately.

Yes, if the picture shows a white border, it is part of the total size. The border is printed directly onto the paper.

Personalized prints let you add your own text or photos to a design. You can use our design options to make a print for your home or as a gift.

Go to our personalized print page and choose a design layout. Type in your details or upload your photo. Make sure you check all your text before you add the item to your cart.

We sell five standard sizes: 21x30 cm, 30x40 cm, 40x50 cm, 50x70 cm, and 70x100 cm. You can see all available sizes on each product page. We do not print custom measurements.

Yes, you can see a picture preview on your screen before you add it to your cart. The preview tool shows if your uploaded photo is clear enough to print.

Yes, you cannot upload photos that belong to someone else without permission. We also do not print offensive or harmful images. We will cancel orders that break these rules.

Yes, you cannot upload photos that belong to someone else without permission. We also do not print offensive or harmful images. We will cancel orders that break these rules.

• Oak Frames: Made from natural solid oak wood.
• Black and White Frames: Made from solid wood with a painted finish.

Our wooden and metal frames have hangers on the back. You can hang them vertically or horizontally. Pick standard screws or hooks that match your wall type at home.

Put old posters in your paper recycling bin. Paper mills break down the paper fibers and use them to make new paper.

Take the frame apart before recycling. Put the wooden frame and the back panel into the wood recycling bin at your local recycling center. These pieces are ground into wood chips and burned for heat energy.

Our frames use clear plastic glass. Take the plastic sheet out of the frame and drop it in the hard plastic recycling bin. It gets melted down and made into new plastic items.

Please send a mail to contact@artsgalleri.com